Shipping Policy
Method of Delivery
- All deliveries shall be arranged via local reputable courier companies.
- All shipment will only be delivered to the address as stated during time of purchase and any redirection to a new address shall incur additional cost to be determined.
- The delivery courier will deliver to the address stated to any one person at such address.
- Proof of delivery shall be in the form of signing the courier sheet or by photo taken by the courier during delivery whichever is the acceptable practice of the courier company or delivery agent.
- Deliveries for purchases via third party online platform ( ie. Shopee, Lazada) such platforms delivery policies apply and Nurture Works shall not be liable for any delay caused by the third party platform.
- We will not be responsible for any loss, damage or delays caused by our delivery partners or any unforeseen circumstances that are out of our reasonable control. Transit Time/ Delivery Time
- All orders shall be processed on the next business day and handed to the courier company the same day.
- We are committed to deliver within 2 to 3 business days for orders to the main cities in West Malaysia from days shipped out.
- Rural Towns West Malaysia – 3 to 4 business days from day shipped out.
- Sabah & Sarawak Main Towns – 2 to 3 days from day shipped out.
- Sabah & Sarawak Rural Towns – 2 to 5 days from day shipped out.
- The above transit time is indicative only as there will be situations that are beyond our control such as weather, strikes etc. As such our transit time is not a guarantee while we endeavour to have you receive it soonest.